Refund Policy
At Menocurve, we are committed to delivering high-quality products and a smooth customer experience. We understand that fit and comfort are essential when it comes to shapewear, which is why we offer a 30-day Fit & Satisfaction Guarantee.
If you are not fully satisfied with your purchase, please contact us at contact@menocurve.com and our team will be happy to assist you.
Order Cancellations & Modifications
Orders may be cancelled or modified within 6 hours of purchase.
As orders are processed quickly to ensure timely delivery, this 6-hour window cannot be guaranteed. Once an order has entered processing, it can no longer be cancelled or modified.
30-Day Return & Store Credit Policy
We accept returns within 30 days of delivery for items that meet the following conditions:
Unworn and unwashed
In original condition and packaging
Free from odors, stains, or signs of use
Due to the intimate nature of shapewear, cash refunds are not offered. Approved returns are issued as store credit, which can be used for future purchases on our website.
Items returned without prior authorization will not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
Worn, washed, or damaged items
Custom, personalized, or bulk orders
Gift cards
How to Request a Return
To initiate a return, please contact contact@menocurve.com within 30 days of delivery and include:
Your order number
The reason for the return
If your return is approved, you will receive return instructions by email.
Processing Time
Once your return has been received and inspected, store credit will be issued within 7–14 business days.
If you do not see your store credit after this period, please contact your financial institution or reach out to our support team.
All credits are issued in the original purchase currency. Any currency conversion or exchange fees remain the responsibility of the customer.
Size Exchanges
If the size does not fit as expected, we strongly recommend requesting a size exchange rather than a return.
Menopause-related body changes and daily bloating can affect fit, and many customers find their ideal size on the second try. Our support team is happy to help you choose the best size for your comfort and needs.
Damaged or Defective Items
We carefully inspect and package all orders before shipping.
If your item arrives damaged or defective, please contact contact@menocurve.com within 48 hours of delivery, including clear photos of the issue.
If approved, a replacement will be provided at no additional cost. Items damaged through normal wear, washing, or misuse are not eligible for replacement or refund.
Shipping & Delivery Disclaimer
While we strive to ensure timely delivery, Menocurve cannot be held responsible for delays caused by carriers, customs, or circumstances beyond our control.
Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. In the event of a delivery issue, our team will assist you in opening an investigation with the carrier.
Fraud Prevention
To protect our customers and our brand, we monitor transactions for suspicious activity. We says reserve the right to request additional information to verify an order or to cancel any transaction suspected of fraud.
Policy Updates
This Return & Refund Policy may be updated at any time. It is the customer’s responsibility to review the most recent version before placing an order.
By purchasing from Menocurve, you agree to this Return & Refund Policy.
Colour Disclaimer
Product colours may vary slightly due to screen settings, lighting conditions, and fabric stretch.
We do our best to display our products as accurately as possible, but we cannot guarantee exact colour representation across all devices.
If you need additional photos or product details before ordering, please contact us at contact@menocurve.com — our team will be happy to help.