Refund Policy

At Menocurve, we are committed to delivering high-quality products and a smooth customer experience. We understand that fit and comfort are essential when it comes to shapewear, which is why every order is covered by our 60-day money-back guarantee.

If you are not fully satisfied with your purchase, please contact us at contact@menocurve.com and our team will be happy to assist you.

Order Cancellations & Modifications

Orders may be cancelled or modified within 6 hours of purchase.

As orders are processed quickly to ensure timely delivery, this 6-hour window cannot be guaranteed. Once an order has entered processing, it can no longer be cancelled or modified.

60-Day Money-Back Guarantee

We accept returns within 60 days of delivery for items that meet the following conditions:

Unworn and unwashed
In original condition and packaging
Free from odors, stains, or signs of use

Approved returns are refunded in full to your original payment method. If you prefer, you can choose a size exchange instead.

Items returned without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

Worn, washed, or damaged items
Custom, personalized, or bulk orders
Gift cards

How to Request a Return

To initiate a return, please contact contact@menocurve.com within 60 days of delivery and include:

Your order number
The reason for the return

If your return is approved, you will receive return instructions by email.

Processing Time

Once your return has been received and inspected, your refund will be issued within 7–14 business days.

If you do not see your refund after this period, please contact your financial institution or reach out to our support team.

All refunds are issued in the original purchase currency. Any currency conversion or exchange fees remain the responsibility of the customer.

Size Exchanges

If the size does not fit as expected, we strongly recommend requesting a size exchange rather than a return.

Perimenopause and menopause body changes and daily bloating can affect fit. Our support team is happy to help you choose the best size for your comfort and needs.

Damaged or Defective Items

We carefully inspect and package all orders before shipping.

If your item arrives damaged or defective, please contact contact@menocurve.com within 48 hours of delivery, including clear photos of the issue.

If approved, a replacement will be provided at no additional cost. Items damaged through normal wear, washing, or misuse are not eligible for replacement or refund.

Shipping & Delivery Disclaimer

While we strive to ensure timely delivery, Menocurve cannot be held responsible for delays caused by carriers, customs, or circumstances beyond our control.

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier. In the event of a delivery issue, our team will assist you in opening an investigation with the carrier.

Fraud Prevention

To protect our customers and our brand, we monitor transactions for suspicious activity. We reserve the right to request additional information to verify an order or to cancel any transaction suspected of fraud.

Policy Updates

This Return & Refund Policy may be updated at any time. It is the customer’s responsibility to review the most recent version before placing an order.

By purchasing from Menocurve, you agree to this Return & Refund Policy.

Colour Disclaimer

Product colours may vary slightly due to screen settings, lighting conditions, and fabric stretch.

We do our best to display our products as accurately as possible, but we cannot guarantee exact colour representation across all devices.

If you need additional photos or product details before ordering, please contact us at contact@menocurve.com. Our team will be happy to help.